User Data Deletion Policy
Effective Date:1 January 2021
1. Introduction
Dubai Boat Catering (“we,” “our,” or “us”) respects your privacy and ensures that you have full control over your personal data. If you have interacted with our services via our website, mobile app, or social media (including Facebook), you have the right to request the deletion of your personal information in compliance with Facebook’s policies and applicable UAE laws.
2. How to Request Data Deletion
You may request the deletion of your personal data in the following ways:
Email: Send a request to [email protected] with the subject “Data Deletion Request” and include:
- Your full name
- The email or phone number associated with your account
- Details of the data you want to delete
Phone: Call our customer service at +9715739041 to submit a request.
Facebook Login Users: If you signed up using Facebook Login, follow these steps:
- Go to Facebook Settings > Apps and Websites
- Find Dubai Boat Catering in the list of connected apps
- Select Remove to delete associated data
3. Data We Delete
Upon request, we will remove:
- Your personal information (name, email, phone number)
- Booking history and payment details
- Any stored preferences and communications
4. Processing Time
We process deletion requests within 7-14 business days. Once completed, you will receive a confirmation email. Some data may remain in backup storage for legal or security purposes but will not be accessible for business use.
5. Exceptions
We may retain certain data if:
- It is required to comply with legal or regulatory obligations.
- There are outstanding financial transactions.
- It is necessary for security, fraud prevention, or service improvements.
6. Contact Us
For any concerns regarding data deletion, reach out to us at:
Email: [email protected]
Phone: +9715739041
Address: Dubai, UAE